IMPORTANT NOTICE Regarding Termination of uReach.com Service & Accounts – Effective June 15, 2020
April 2, 2020 (Updated April 28, 2020)
To: All uReach (uReach.com) Customers
It has been a privilege to provide user-friendly and affordable solutions utilizing the uReach.com cloud. Unfortunately, Ribbon Communications has decided to no longer offer these services and as such, your service and the network supporting your service will be discontinued effective June 15, 2020 and will not be available after that date. This letter serves as formal notice to all uReach.com customers of this service termination and to make you aware that there will be no access to data or service on the system as of that date.
As part of this notice, you should consider whether to download any needed data from uReach.com and proactively begin to transition your uReach.com solutions to a suitable alternative prior to this termination of the uReach.com services and pursuant to the uReach.com Terms of Service at https://www.ureach.com/home/terms.htm. To keep your number, you may want to port your number to a preferred carrier of your choice.
While we do not have a replacement service provider that we can recommend, several of the uReach products are similar to services provided by other vendors.
For BusinessPhone and BusinessCall products, other vendors such as Sprint (see https://business.sprint.com/solutions/sprint-multiline/) have similar products that may suit your needs. Similarly, for our BusinessTeam product, you might find similar services available from Microsoft Teams, Slack, Cisco WebEx Teams, Rocket.Chat, Telegram, Workplace by Facebook, and/or Salesforce Chatter. While Ribbon neither promotes nor endorses these vendors and their solutions, nor has any commercials interest in those companies, we want to make you aware of options in the broader marketplace for you to consider.
Please note there is no upgrade or migration path for your user-related data in any case.
IMPORTANT: We are hereby advising you to backup or save any required emails, faxes, voicemails, and any other valuable information on uReach.com before June 15, 2020 in order to avoid losing any information that may be critical to you.
For further clarity, after the uReach.com service is turned off on June 15, 2020, any data associated with the uReach.com services will no longer be available. Your credit card will no longer be charged the regular monthly renewal fees after June 15, 2020, or you may choose to discontinue your service prior to that date by contacting our customer support team.
To speak with a Ribbon Communications Customer Support representative by phone, please call 877-717-8732 (nationwide in the U.S.A.) between the hours of 9:00AM to 6:30PM Eastern Time, Monday through Friday.