How do I contact Customer Care?
Call uReach Customer Care 877-717-UREACH (877-717-8732), Monday - Friday, 9 am - 6:30 pm Eastern time.
Which cell providers are supported?
Most major U.S. and Canadian cell phone services are supported.
(If you are a SaskTel customer, please visit sasktel.com for voicemail conversion service).
What is the SpinVox and uReach relationship?
uReach has been selected as a provider of SpinVox Voicemail in the U.S.
How does SpinVox Voicemail work?
When you receive a voicemail message, SpinVox technology converts the voicemail audio into a text message that can be sent directly to you. You can choose to have the conversion sent to you as an SMS/Text message to your cell phone, as an email message, or as an IM (Instant Message) to your IM client.
What else does a SpinVox Voicemail account do?
Your account includes a web voicemail box to view and listen to messages. You can upload a personal greeting, change your settings, and manage your account on the web. You can also access and manage your account over the phone.
Can I personalize my greeting?
Yes, just do the following:
- Dial 1-800-875-9156 and enter your PIN from your cell phone (if you are calling from another phone, you will have to enter your cell phone number).
- Press 6 to Administer your Account.
- Press 2 to Administer your Personal Greetings.
- Press 1 to Administer Personal Greeting #1.
- After the tone, record your new greeting (up to 1 minute long) and press #.
- Press 1 to Accept the greeting.
How do I check my voicemail messages?
SpinVox Voicemail automatically forwards converted messages directly to you via SMS, Email, or IM. You can always check your voicemail in your web voicemail box or by dialing 1-800-875-9156 and entering your PIN from any phone.
Why do I get several SMS messages per voicemail?
SMS accommodates up to approximately 150 characters. Voice messages that exceed this limit are broken into several SMS messages. Up to three SMS messages will be delivered for longer voicemail messages. The full audio message will be available in your web voicemail box.
How do I set up my phone to work with SpinVox Voicemail?
You'll need to make sure your cell phone is set up correctly by dialing the appropriate activation code that enables unanswered calls to be directed to SpinVox Voicemail for conversion.
Find your cell provider here and follow the instructions:
| Cell Provider | How to set up conditional call forwarding |
| Alltel | Enter *718008759156 as if it is a phone number that you are dialing and press "SEND". |
| MetroPCS Wireless | Enter *748008759156 as if it is a phone number that you are dialing and press "SEND". |
| US Cellular | Enter *748008759156 as if it is a phone number that you are dialing and press "SEND". |
| Verizon Wireless | Enter *718008759156 as if it is a phone number that you are dialing and press "SEND". |
| SaskTel | SaskTel currently supports voicemail conversion directly. Please contact SaskTel customer service for more information. |
| iPhone (AT&T) |
|
| AT&T Wireless Boost Mobile Sprint/Nextel T-Mobile Virgin Mobile |
Most newer phones from these cell providers are set up through the phone menu.
|
| Cricket | Sorry, your cell provider may not support conditional call forwarding. Please contact your cell provider's customer service. |
| All Other Cell Providers | More cell providers are being added shortly. Please contact uReach Customer Care to receive a notification for when your cell provider is available. |
How do I stop my phone from forwarding to SpinVox Voicemail?
Find your cell provider here and follow the instructions:
| Cell Provider | How to Stop call forwarding |
| Alltel | Enter *710 as if it is a phone number that you are dialing and press "SEND". |
| MetroPCS Wireless | Enter *73 as if it is a phone number that you are dialing and press "SEND". |
| US Cellular | Enter *740 as if it is a phone number that you are dialing and press "SEND". |
| Verizon Wireless | Enter *73 as if it is a phone number that you are dialing and press "SEND". |
| iPhone (AT&T) | Enter #002# as if it is a phone number that you are dialing and press “CALL”. |
| AT&T Wireless Boost Mobile Sprint/Nextel T-Mobile Virgin Mobile |
Most newer phones from these cell providers are set up through the phone menu.
|
| All Other Cell Providers | Please call your cell provider's customer support for assistance |
Do airtime charges apply for calls forwarded to SpinVox Voicemail?
Some cell providers count forwarded calls as airtime, others charge a flat rate, and some do not charge a fee. Please check with your cell provider.
What does it mean if I see '(?)' in a converted message?
If SpinVox can't decipher a word in a voicemail message you will see '(?)' after the word - this is to show that the word has been spelled phonetically.
Will I be charged for the SMS messages?
Your voicemail conversions are considered regular SMS messages by your cell provider. You may be charged according to your cell phone service plan.
If you select email only, SMS messages are not sent.
Does SpinVox Voicemail work with Blackberry devices?
Yes. You can receive converted messages as email messages on your Blackberry device. If you choose email delivery only with a Blackberry device (recommended) you would not incur SMS charges from your cell provider.
Why doesn't the "new voicemail" indicator on my phone display that I have a new voicemail message even though I do?
SpinVox Voicemail uses your phone's SMS indicator instead of its new voicemail indicator.
How do I cancel this service?
Contact uReach Customer Care at 877-717-UREACH (877-717-8732), Monday - Friday, 9 am - 6:30 pm Eastern time.
As a valued customer, we do hate to see you go. If there is anything we can do to keep your business, we're happy to assist you.